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Privacy policy

Last updated: 31 July 2026

Endeavour Healthcare (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, how we protect it, and what rights you have.

As an NDIS registered provider, we also handle participant information in line with the NDIS Practice Standards and the requirements of the NDIS Quality and Safeguards Commission.

1. Information we collect

When you contact us, make a referral, enquire about our services, or interact with our website or Facebook/Instagram lead forms, we may collect:

  • Name and contact details (phone, email, address)
  • Information about the support or services you’re seeking, including NDIS plan details where relevant
  • Referral details, including information about a third party (if you are referring someone else)
  • Health, disability, or support-need information you choose to share with us
  • Technical information from our website (such as pages visited and device type) via analytics and the Meta Pixel

2. How we use your information

We use your information to:

  • Respond to enquiries and referrals
  • Assess suitability for, and deliver, NDIS support services
  • Meet our reporting obligations to the NDIS Commission and NDIA
  • Communicate with you about your supports
  • Improve our services and website
  • Measure and improve our advertising (see Section 5)

3. How we store and protect your information

Your information is stored securely using access-controlled systems and is only accessible to authorised staff who need it to provide your supports. We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law and NDIS record-keeping obligations. If we experience a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

4. When we share your information

We do not sell your information. We may disclose personal information to:

  • The NDIA and NDIS Quality and Safeguards Commission, where required for reporting or compliance
  • Other allied health professionals or service providers directly involved in delivering your supports
  • Government bodies or law enforcement, where required by law
  • Service providers who help us operate our business (such as IT and hosting providers), under confidentiality obligations

5. Website, cookies, and third-party advertising

Our website uses cookies and similar technologies to support basic functionality and analytics. We use Meta (Facebook/Instagram) advertising tools, including the Meta Pixel, which may involve limited data being shared with Meta for ad measurement and audience purposes, in accordance with Meta’s own privacy policy. This may involve your information being processed on servers located overseas, including in the United States.

You can control cookies through your browser settings, and can review Meta’s data practices at facebook.com/privacy/policy.

6. Your rights

Under the Privacy Act, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of information that is inaccurate or out of date
  • Request deletion of your information, subject to our legal and regulatory record-keeping obligations
  • Ask questions about how your information is handled

To make a request, contact us using the details below. We will respond within a reasonable timeframe, generally within 30 days.

7. Complaints

If you have a concern about how we’ve handled your personal information, please contact us first so we can try to resolve it. If you’re not satisfied with our response, you can lodge a complaint with:

  • The Office of the Australian Information Commissioner (OAIC) — oaic.gov.au
  • The NDIS Quality and Safeguards Commission — ndiscommission.gov.au or 1800 035 544

8. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “last updated” date.

9. Contact us

Endeavour Healthcare
Phone: 1800 133 313
Email: info@endeavourhc.com.au